Speedliv gives order-confirmation call centers a smart dialer and a work queue tied to shipping. The dialer calls many orders in parallel and connects agents only to customers who answered; no-answers and invalid numbers are handled automatically. Calls are recorded, routed to the right team, and confirmation is assisted by AI.
Define custom confirmation outcomes (confirmed, no answer, recall, cancel, out of zone, and your own). Permissions control which agents can move an order between statuses.
Organize agents into teams by country, language or merchant; route calls and callbacks to the right team; record calls for quality control and disputes; configure telephony per country and track confirmation-rate KPIs. AI voice agents that escalate to humans are on the roadmap (phase 2).
Confirmed orders share the same parcel truth as shipping, delivery/collection, and inventory — one platform across countries.
Model the exact confirmation outcomes your operation uses — not a generic CRM pipeline.
Control which agents can move an order between statuses.
Organize agents into teams and manage workload by group.
Parallel dialing (e.g. up to 20 calls at once), agents only connected to answered calls, routing by team and country.
Measure and improve confirmation performance that drives successful COD deliveries.
Confirmed orders flow into shipping, COD collection, and inventory — one platform.