Last-mile breaks when drivers live on WhatsApp while the hub lives on a whiteboard. A driver mobile app only helps if it updates the same parcel as operational slips, barcode scans, and settlements.
Speedliv includes a driver mobile app plus slips (stock delivery, returns, distribution, shipping) and scanning — on a shipping management platform by Storeino. COD on the parcel is optional.
What the driver app must do (minimum viable ops)
- Show today’s assigned parcels / stops with correct status
- Scan barcodes at pickup, hub handoff, and delivery attempt
- Capture attempt outcomes (delivered, postponed, refused, unreachable…)
- Record collected amount when COD is used — or skip cleanly when prepaid
- Work with intermittent connectivity patterns common in field ops
- Feed the same record finance will settle at day close
Fancy gamification does not replace scan + status discipline.
Operational slips: the hub’s language
Slips are how hubs move work in bulk:
- Stock delivery / preparation slips
- Distribution to drivers or zones
- Shipping / line-haul between sites
- Returns
Each slip line should point at parcel IDs the driver app will scan. If slips are PDFs while the app uses another ID scheme, you recreating Excel.
Scan points that prevent “ghost parcels”
Recommended scan moments:
- Inbound to hub
- On distribution slip to driver
- At delivery attempt
- On return to hub
Fewer scans than this and you will argue about where the parcel “was”. More scans than your team can execute will be skipped — start with the four above and enforce them.
Settlements close the loop
End of shift:
- Driver closes attempts in the app
- Hub validates scans vs slip
- Finance runs driver settlement (and zone/partner as needed)
- Exceptions (missing scan, amount mismatch) get an owner before the next day
Without settlements in the same platform, the app becomes a status toy and cash stays on WhatsApp.
Process checklist
- Parcel IDs identical across slips, app, and finance
- Distribution slip → driver assignment is system-driven
- Attempt codes match confirmation/hub vocabulary where possible
- COD amount optional and auditable
- Day-close settlement SOP with exception queue
- Training card: what to do when offline / scan fails
KPIs
| KPI | Signal |
|---|---|
| First-attempt delivery rate | Routing + confirmation quality |
| Scan compliance | Process health |
| Settlement close latency | Finance discipline |
| Fake / forced complete rate | Audit need |
| Return cycle time | Hub + warehouse link |
Multi-country drivers
Drivers may cross city lists that differ by country. Upload your cities and zones per country; do not accept a frozen vendor map. Maghreb & MENA focus is commercial; product is multi-country.
FAQ
Can we use personal WhatsApp + the app?
Chat yes; status and cash no.
Does the app replace the hub?
No. Slips and scans at hub remain critical. The app extends the same truth to the street.
CTA
Book a meeting: speedliv.com · Demo https://demo.speedliv.com/en/auth/login · WhatsApp +212 661-962932 · Shipping solution
Coaching drivers without WhatsApp archaeology
Use system fields:
- Attempt timestamps
- Scan events
- Exception codes
- Settlement variances
Coaching from chat screenshots trains theater. Coaching from scan compliance and first-attempt success trains ops.
Hub–driver contract
Write a one-page SOP:
- Driver arrives → scans distribution slip parcels
- Exceptions before leaving hub (missing parcel) are hub-owned
- Field exceptions use approved codes only
- Cash (if COD) counted against parcel amounts
- Return bag scanned individually, not as a pile photo
Device & access hygiene
- Named users, not shared “driver” logins
- Revoke access when contractors leave
- Avoid sideloading random APKs as policy
- Decide BYOD vs company devices explicitly
Peak season playbook
- Freeze status vocabulary (no new codes mid-peak)
- Extra hub scan staff before adding van capacity
- Settlement cutoffs communicated day-before
- Confirmation teams surge on no-answer queues to protect first-attempt rate
Linking confirmation and drivers
Door refusal after “confirmed” should create a feedback tag for the confirmation team. Without that loop, agents optimize for confirm rate while drivers absorb the pain.
Extended FAQ
Offline mode?
Field networks need resilient behavior; validate with a real dead-zone test in your cities — do not assume brochure claims. Ask for a concrete demo of queued scans.
Proof of delivery?
Use whatever your contracts require (scan, signature, photo). The platform should store the attempt outcome on the parcel either way.
Stop list hygiene
Bad stop data creates fake “driver problems”:
- Duplicate phones
- Zones that do not match uploaded cities
- Addresses without landmarks in dense districts
- Wrong payment mode on the parcel
Fix upstream in confirmation and merchant intake. The app should display clean fields, not become the data-entry department for the whole company.
Contractor vs employed drivers
Both can work if:
- Settlements are named and attributable
- Access is individual
- Liability for cash is contractual and mirrored in exception handling
Shared logins destroy accountability in either model.
Sample morning hub board
- Open distribution slips by zone
- Drivers not yet scanned out
- Parcels confirmed late overnight (priority insert)
- COD float issued (if you use floats) recorded against driver
The board should be a live system view, not a dry-erase myth.
Night returns
Late returns create morning chaos if unscanned. Require night-hub scan even when finance is closed; settlement exceptions can wait, scan truth cannot.
Photo vs scan
Photos without barcode scans are weak evidence for high-volume networks. Prefer scan as primary; photo as supplement when contracts demand it.
CTA reminder
Book a meeting: speedliv.com · Demo https://demo.speedliv.com/en/auth/login · WhatsApp +212 661-962932.
One-page driver training card
- Open assigned route
- Scan every distribution-slip parcel before leaving hub
- Use approved attempt codes only
- Enter/confirm COD only when mode is active
- Scan each return individually
- Never share login
Common exceptions
Address not found; customer postpone; COD refuse; damaged parcel; saturated zone. Each code must spawn an owner (hub, confirmation, or finance).
Settlement link
The app feeds settlement; finance must not retype Excel. If they retype, migration failed.
